Solutions · After-sales and technical support
AI assistant for after-sales and technical support
Your technicians find the right procedure with a single question, along with the document it comes from, instead of searching binders or calling engineering.
Daily life in industrial after-sales
A customer calls: their pump lacks flow, a drive shows a fault, a part needs replacing. The answer exists somewhere, in a troubleshooting guide, an operating procedure or an installation manual. You still have to find the right version of the right document, then the right page.
In practice, the technician searches, calls a more experienced colleague or escalates to engineering. The customer waits, and knowledge stays concentrated in two or three people.
What Lumina changes
The technician asks the question as they would ask a colleague. Lumina answers from your guides, operating procedures and manuals, and shows the document and page the answer comes from: the technician can check in one click before answering the customer.
When the question is too vague for a reliable answer (which model, which version, which power rating), the assistant asks for the missing detail first. And when the information is not in your documents, it says so.
What should I do if the PC-80 pump lacks flow?
First check the direction of rotation and the suction strainer, then the impeller clearance. The full procedure is in the “Troubleshooting” chapter.
Illustrative example
The benefits for your after-sales service
- The procedure found without searching binders
- Answers to customers backed by the right document, and verifiable
- Fewer basic questions escalated to engineering
- New technicians up to speed faster
- Unanswered questions reported, to complete the documentation where it falls short
The documents Lumina works from
Troubleshooting guides, operating procedures, installation and maintenance manuals, spare parts lists, product sheets: your existing PDFs are enough. They are imported during setup, and two document updates per year are included so the assistant keeps up with your new versions.
See Lumina answer from your own documents.
A 30-minute demo on 5 to 10 of your PDFs, prepared in advance.
How the demo works
You request a demo
The form takes a minute.You upload 5 to 10 PDFs
Through a secure link we send you.30 minutes on your documents
We prepare them beforehand and show you the result.