For manufacturers with a technical product catalogue
One set of documentation, an answer for every role.
Your engineering team writes the documentation; sales, the order desk and after-sales rely on it every day with customers. Lumina connects the two, with sources.
The technical data exists. It’s just poorly distributed.
Your engineering team produces it. Sales, the order desk and after-sales need it to answer customers. In between, questions bounce back and forth, quotes wait, and everyone ends up with their own version of the truth.
The sales rep waits for engineering before answering the customer.
The after-sales technician hunts for the right procedure in binders.
The new hire interrupts the experts with basic questions.
It’s not a skills problem, it’s a translation problem.
Every role asks its own questions and gets its own answers
Answer profiles are tuned to your roles during setup, from your own documents.
Sales and order desk
Example question: Does the CT-40 hold up in a 55 °C cabinet?
A reliable technical answer, right away, phrased as a selling point for the customer.
- Technical answers without waiting for engineering
- The right selling point, backed by the right sheet
- Your products compared with your competitors’Add-on
After-sales and technical support
Example question: What if the PC-80 pump has low flow?
The exact procedure, found in your guides and operating procedures, with the document it comes from.
- The procedure found without digging through binders
- Customer answers backed by the right document
- Unanswered questions reported to complete the documentation
Engineering and quality
Example question: What changed in version 3 of operating procedure MO-12?
Fewer interruptions for basic questions, and a clear view of what is missing from your documents.
- Fewer requests for basic questions
- Wrong answers flagged, then corrected
- Two document updates per year, included
New hires
Example question: What’s the difference between the CT-40 and the CT-63?
Training paths built from your own documents, to learn your products faster.
- Quizzes generated from your documents
- Score and explanations after each session
- Results tracked by the team manager
Management
What you oversee
Know-how that no longer depends on two or three people, and teams that answer customers without waiting.
- Usage tracked by team
- Roles and permissions, budgets and quotas per user
- Your data exportable on request, with no exit penalty
Illustrative examples
Built for technical catalogues
Electrical equipment, automation, machinery, distribution: what matters is documentation your teams have to explain every day.
Electrical and electronic equipment
Contactors, circuit breakers, sensors, cables
- Product sheets
- Declarations of conformity
- Certificates
Typical question: Is the CT-40 UL certified?
Automation and instrumentation
Drives, PLCs, measuring instruments
- Configuration manuals
- Compatibility tables
- Calibration certificates
Typical question: Which drive for a 7.5 kW motor?
Machinery and equipment
Pumps, valves, power transmission, lifting
- Installation manuals
- Spare parts
- Operating procedures
Typical question: What if the pump vibrates?
Technical distribution
Distributors and technical wholesalers
- Supplier catalogues
- Product sheets for thousands of part numbers
- Cross-reference tables
Typical question: An equivalent for the 6205-2RS bearing?
supplier-catalogue-b.pdf
Your industry isn’t listed? The real criterion isn’t your industry: it’s a technical catalogue your teams have to explain to customers.
Let’s talk about your documentationIllustrative examples
Check it on your own documents.
A demo on your documentation, with the questions your teams actually ask.
How the demo works
You request a demo
The form takes a minute.You upload 5 to 10 PDFs
Through a secure link we send you.30 minutes on your documents
We prepare them beforehand and show you the result.